CURRENT OPENINGS

MARKET OPERATIONS TEAM LEAD

Market Operations Team Leads own their market and everything that comes with it, including (but not limited to): market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. Leadership skills are critical, as Team Leads develop and motivate large teams of dynamic individuals. 

Bachelor’s degree preferred, 5+ years work experience in a customer facing team environment, 3+ years as a manager or team lead, Must have a valid Driver’s License with a clean driving record for the past 5 years. 

MARKET OPERATIONS MANAGER

Market Operations Managers (also known as MOMs) play a dynamic role. They need to be great communicators, brand ambassadors, and possess the know-how to get the job done. Leadership skills are critical, as MOMs provide the vision to develop their teams into highly organized units. Not unlike your traditional mom, they are part mentor, teacher, analyst, and sometimes counselor, in the “I will listen to your problems and not judge you” type of way.

A Bachelor’s degree from an accredited undergraduate institution, At least five years of relevant experience in team leadership roles managing multiple employees, Must have a valid Driver’s License with a clean driving record for the past 5 years. 

REQUIREMENTS

CUSTOMER EXPERIENCE & RESOLUTION ADVOCATE

Customer Experience & Resolution Advocates are the voice of Carvana and spend the majority of the day on the phone assisting customers at various stages of their car buying journeys. Advocates celebrate with customers, empathize when things go wrong, resolve complex challenges when they arise, and create an amazing car buying experience for our customers.
This department takes a wide variety of calls, and each one is unique. Advocates are quickly trained and empowered to handle all different types of calls, including escalations. We anticipate issues, offer resolutions, and turn not-so-great experiences into unforgettable ones.

VERIFICATION ADVOCATE

Verification Advocates are responsible for guiding customers through their vehicle financing process, collecting documents necessary for purchase completion, while also protecting against data breaches and fraudulent activity. Auto loans can be confusing and complicated--our Verification Team simplifies the process and ensures our customers are set up for success. This is a phone-based position.

CUSTOMER CARE

Customer Care at Carvana means delivering a one-of-a-kind experience to each and every Carvana customer, as if they were our own Mom.  We make car-buying simple and seamless by living our Advocate Principles: Empathy, Passion, Commitment, Anticipation, Clarity, and demonstrating that Every Customer Matters.

State of the art technology and innovation allow our customers to shop an inventory of 10,000+ cars online, getting a complete view inside and outside each vehicle. Data science, algorithms, artificial intelligence tools, we have all that too! You will have a front row seat in the nation’s fastest growing retailer--EVER--disrupting a trillion dollar industry.   You'll find that not only is the job awesome, but our pay, benefits, and culture rock too!

LIFE AT CARVANA IN

THE FIELD

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"Working at Carvana has had a direct impact on my personal and career growth. There are so many great opportunities here and a variety of fields to work in within the company. I've also had the chance to learn about some of the most important life choices you will make, buying and financing a car, and how to best navigate the car market. Most people have never experienced what it's like to buy a car and it can be overwhelming, but we're able to simplify and make buying a car a fun process. I made the right choice in working here and love being part of Carvana dominating the industry!"

CUSTOMER CARE TESTIMONIALS

"My time at Carvana has been fruitful in many ways, and has re-enforced a few basic principles: Life only treats you as well as you treat the people around you, and in times where you feel defeated, it is that team that comes together to help build the bridge to your next journey. We move fast and work efficiently, but we move together as a unit. If you’re looking for growth and a positive environment to cultivate it, we have both in surplus. Were happy to welcome you aboard!"

"My time at Carvana has truly exceeded my expectations! I came from a job where I felt overworked and underappreciated. However, at Carvana, you are supported by so many managers and peers who are here for you and your success! Coming from the food industry, the underwriting world was a whole new world and kind of scared me. I was given so many great resources to set me up for success. I have a passion for helping people and being able to help our customers with one of the most exciting experiences in their lives is pretty great! A year later, here I am continuing to making car dreams come true!"

ASHLEY

Houston, TX

"Working at Carvana has honestly been one of the best work experiences I've ever had. I've never worked for a company who truly cares for you and your growth. The amount of people who are willing to help you on a day to day basis is truly endless. On top of that, the work atmosphere is like no other! It's nothing but energetic, fun, and very welcoming!"

MITZY

Norfolk, MA 

WE'RE GROWING
AND YOU CAN TOO.

CUSTOMER ADVOCATE

Being an advocate is all about having a passion for customer experience, the willingness to learn new things, and a strong drive for success. At Carvana, we thrive on change, in fact, it’s what sets us apart. Adaptability and flexibility are key!

REQUIREMENTS

HS Diploma/GED equivalent  and stellar customer service experience. College degree preferred. Schedules  include one weekend day. Remote position currently,  until we return to our office in Tempe, AZ.

KHALIL

Houston, TX

CHANDLER

Norfolk, MA 

TEAM LEAD, CUSTOMER CARE

HS Diploma/GED equivalent and 3+ years leadership experience. College degree preferred or equivalent work experience.

REQUIREMENTS

Our Team Leads drive individual development and team success through constructive coaching and results-oriented motivation. Leading anywhere from 15-25 Advocates, a Team Lead will partner with our Training Team, Quality Assurance, and Managers to ensure our Advocates are performing to their highest potential. We are looking for someone who leads with heart, has a passion for coaching, and is willing to be “in the trenches” with their team. Must have 3+ years experience leading, coaching, and developing a team of direct reports. 

REQUIREMENTS

PERKS & BENEFITS

SELL TO CARVANA ADVOCATE

Sell to Carvana Advocates educate and assist customers throughout the process of selling their vehicle to Carvana. They are the customer's go-to person for getting an appraisal on the website, uploading important documents, arranging for payment process, and scheduling a pick-up. An Advocate is the customer's biggest champion in making the process simple and seamless.

REQUIREMENTS

HS Diploma/GED equivalent and stellar customer service experience. College degree preferred. Schedules include one weekend shift.

REQUIREMENTS

REGISTRATION SPECIALIST

Registration Specialists are focused on the administrative aspect of registering our customers' vehicles. They are responsible for checking documents, scanning paperwork, and completing the process to ensure a smooth transition of vehicle ownership from Carvana to our customer. This is a back office role; there is no interaction with customers.

HS Diploma/GED equivalent required.

REQUIREMENTS

MANAGER, CUSTOMER CARE

Our Managers lead 5-7 Team Leads, providing guidance, development, and inspiration across an organization of approximately 90-120 team members total.  Managers drive production in our fast-paced customer service environment, while also identifying and implementing process improvements and area of efficiencies.  We are looking for someone that thrives in coaching and developing people, has a growth mindset, and is accustomed to communicating key messages explaining the "WHY".  We make decisions based on data, encourage people to think big, and strongly protect our #zagforward culture. 

REQUIREMENTS

Must have 4+ years experience in managing other People Leaders and a proven history of strategic planning and process improvement. College degree preferred or equivalent work experience.

TEAM LEAD, REGISTRATION

The Registration Team Lead is focused on individual development and team success through constructive coaching and results-oriented motivation. Leading anywhere from 15-17 Specialists, the Team Lead is promoting a production-focused environment, addressing complex and sensitive registration paperwork issues, and actively looking for ways to improve and streamline processes.  We are looking for someone who leads with heart, has a passion for coaching, and is willing to be “in the trenches” with their team. Must have 3+ years experience leading, coaching, and developing a team of direct reports. 

HS Diploma/GED equivalent required. 

REQUIREMENTS

MANAGER, REGISTRATION

The Registration Manager is a strong people leader who has the ability to balance the short and long
term while thinking strategically and executing at a tactical level. We are looking for someone who is a
self-starter and collaborative leader, is passionate about coaching and developing, and has an interest in
the Carvana customer experience. They will drive results and work closely to mentor our team of
Registration Team Leads. This individual must be prepared to cultivate a highly successful and engaged
team of Registration Specialists through hands-on coaching and development, while also focusing on the
efficiency and effectiveness of our operation.

REQUIREMENTS

Must have 7+ years experience in managing other People Leaders and a proven history of strategic planning and process improvement. College degree preferred or equivalent work experience.

SPECIALISTS
$15-$16 hourly | Working from our Tempe, AZ Corporate Headquaters

LEADERS
Competitive Salary | Working from our Tempe, AZ Corporate Headquaters or our new Atlanta, GA campus

ADVOCATES
$18 hourly | Working from our Tempe, AZ Corporate Headquaters or our new Atlanta, GA campus

GENERAL REQUIREMENTS
Must live within (or relocate to) the Phoenix, Arizona or Atlanta, Georgia metropolitan area. 
Location for training and working will be our Tempe headquarters near ASU or our new Atlanta Campus near Emory Saint Joseph's Hospital. We are taking extra precautions, based on CDC guidance, to ensure the safety of our employees. We have supplemented our existing processes with further sanitization efforts, temperature checks, and a mandatory, face-covering/mask policy while at work. 

GENERAL REQUIREMENTS
HS Diploma/GED equivalent and stellar customer service experience. College degree preferred. Schedules include one weekend shift