FULL-TIME VIRTUAL CUSTOMER ADVOCATES WANTED
$16 / Hour plus Benefits and Perks!
CURRENT OPENINGS
VIRTUAL CUSTOMER CARE ADVOCATE (FULL-TIME)
$16 Hourly | Working Remotely From Indiana, Iowa, or Nebraska
Our Virtual Customer Care Advocates are responsible for guiding customers through the vehicle financing process and collecting documents necessary for purchase completion, while also protecting against fraudulent activity. Auto loans can be complex and confusing - this rockstar team simplifies the process and ensures our customers are set up for success. This role is permanently remote, working from home. Must be based in Iowa, Indiana, or Nebraska.
HS Diploma/GED equivalent and stellar customer service experience. Work schedules will be 40 hours a week, including one weekend shift, and mandatory overtime during busy seasons. The role is 100% Remote/Work From Home. High Speed internet connection required. A tech package is shipped prior to start date and a monthly internet stipend is provided.
REQUIREMENTS
PERKS & BENEFITS
CUSTOMER CARE
Customer Care at Carvana means delivering a one-of-a-kind experience to each and every Carvana customer, as if they were our own Mom. We make car-buying simple and seamless by living our Advocate Principles: Empathy, Passion, Commitment, Anticipation, Clarity, and demonstrating that Every Customer Matters.
State of the art technology and innovation allow our customers to shop an inventory of 10,000+ cars online, getting a complete view inside and outside each vehicle. Data science, algorithms, artificial intelligence tools, we have all that too! You will have a front row seat in the nation’s fastest growing retailer--EVER--disrupting a trillion dollar industry. You'll find that not only is the job awesome, but our pay, benefits, and culture rock too!
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"Why should you apply? I’ll tell you! From the hiring process to actually working production, Carvana sets you up for success. You are able to choose from a variety of schedules instead of just being assigned one. I was able to find a schedule that worked perfectly for me and my work life balance. I’m also able to work from the comfort of my home! There is also plenty of room for you to grow within the company. We are always receiving updates on those who were recently promoted and even current job openings. I honestly can’t think of a better company to work for right now! "
CUSTOMER CARE TESTIMONIALS
"Working at Carvana as a remote advocate has been a very impressive experience. From the hiring process, to the training regiment, to the leadership...everything has been top notch. Personally, I have been working in the auto industry for almost 3 years and I can say without question, Carvana has redefined the industry. My favorite part about Carvana is the care for the people. Carvana's culture and Advocate Principles consistently put people first. This makes the biggest difference in this company, when compared to others. I look forward to what the future brings with this company and anyone thinking of working here will definitely do the same. "
"Working from Carvana has been a one-of-a-kind experience. Feeling seen and valued by the company you work for is a great feeling. Carvana is a forward-thinking workplace in which everyone is welcomed and celebrated for their differences. My favorite part of working for Carvana is being able to bridge the gap for people who have struggled through some terrible and unprecedented times. They are in need of a vehicle to help them achieve their dreams and goals, big or small, and I can help them! The work environment is one of understanding, cooperation, continual education, and caring. We care for each other and it helps us better care for our customers. Overall, 11/10 would recommend it. "
JILLIAN
Virtual Customer Care Advocate
"Carvana has been a great place to work! Everyone is so excited for you to be here and there truly is an awesome support system. If you have a question, you have people assisting with the answers or where to find the answers. This is by far one of the greatest places to work. The leaders care about your success and Carvana truly lives and speaks to their core Values and Principles. I am glad to say we truly are in this together."
MICHAEL
Virtual Customer Care Advocate
WE'RE GROWING
AND YOU CAN TOO.
Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana certified vehicles.
Being an advocate is all about having a passion for customer experience, the willingness to learn new things, and a strong drive for success. At Carvana, we thrive on change, in fact, it’s what sets us apart. Adaptability and flexibility are key!
TALILIA
Virtual Customer Care Advocate
BRANDON
Virtual Customer Care Advocate
WE'RE DISRUPTING THE AUTO INDUSTRY
Our goal is to completely change the way people, search, purchase, trade-in, finance, and receive Carvana certified vehicles. This means we're a disruptor; a passionate bunch that is dedicated to building, doing, and creating something amazing.
